getting started with online billpay
This District's new online BillPay program allows you to pay your bill online 24/7. Click on the "Online BillPay" button to get started.

Do not make your payment online if you have received a 48-hour door hanger notice that your water service is scheduled to be disconnected because of non-payment.

frequently asked questions
What is the Online BillPay Program? The Online BillPay Program allows you to use the internet to access, view, and pay your water bill with your Visa or MasterCard 24 hours a day, 7 days a week from wherever you have internet access. Once enrolled, you will receive e-mail notification when your bill is ready.

Is there a fee to use the Online BillPay Program? No, there is no transaction fee to use the Online BillPay Program. However, your financial institution may have a charge.

How soon will my online payment reach you?  If my water service is about to be shut off, may I make an online payment? Online payments can take 1 to 3 days to clear, so we advise making your online payment 5 days in advance. If your account is overdue, please call our customer service office at 831-475-8500 to make payment arrangements so that your service is not interrupted.

Will I continue to receive bills by mail? The Online BillPay Program gives you the option of discontinuing your paper bills. You may print your online bills if you wish.

Can I write electronic checks? No, at this time only Visa and MasterCard credit card payments are accepted through Online BillPay.

Once enrolled in the Online BillPay Program, do I have to keep making my payments online? You may still make your payments by mail or in person while enrolled in the Online BillPay Program. However, your online account history will only reflect your online payments. You may cancel your enrollment in the BillPay Program at any time.

What if I forget my user name or password for the Online BillPay Program? You may reset either or both at any time.

Is it safe? How secure is my personal information? Your personal data is protected through network and database security using industry standard Secured Sockets Layer to encrypt information to and from the site and other firewall and intrusion protections.