Meters are consistently read and bills are issued as nearly as possible on the same day within each billing period. Bills are due when mailed and become delinquent if payment is not made on or before the due date. Delinquent accounts will have a late payment charge added. If for any reason you fail to receive a bill as scheduled, please notify the District immediately. Charges continue in the name of the current customer until the District is notified of intent to discontinue service.

notice regarding disputed bills
To initiate a complaint or request an investigation concerning service or charges, contact the customer service supervisor at (831) 475-8501, extension 132.

meter access
It is the customer's responsibility to keep access to the meter box free and clear of any obstructions including overgrowth of landscaping. If necessary, District staff may trim landscaping in order to access the meter.

identity theft prevention program
Identity theft occurs when an imposter takes your personal data - usually your name, Social Security number (SSN), driver's license number, address and/or birth date - and uses it for his or her own financial gain.  This person may apply for utility service, credit cards or loans, buy merchandise, and/or lease cars and apartments.  They might even use your identity to gain employment - working as you.

In an effort to protect our customers from identity theft and to comply with Federal Trade Commission regulations, Soquel Creek Water District has implemented an Identity Theft Prevention Program.  Customer Service Representatives will ask customers to verify their identity when inquiring about their account.  If you wish to allow a spouse or other individual access to your account information, you will need to add them as a joint applicant or an authorized user to your account.  Beginning November 1, 2008, no information will be given out to individuals not identified on the account. 

Contact Customer Service at 831-475-8500 to update your account information today.